![]() "Storms like this are difficult at any time of year, but I'm especially sorry it has impacted your holidays or time off with friends and family," she added. "This storm is unlike anything we've experienced in decades, and our Crew Scheduling tools simply aren't set up for a storm of this size. "I don't have an apology big enough to change what you've experienced already," Sonya Lacore, vice president of inflight operations, wrote in a staff memo that was reviewed by CNBC. Southwest offered flight attendants extra pay and apologized to those crews for the chaotic holiday period when they encountered long hold times with crew scheduling services. SWAPA also said that ground operations managers in Denver had declared an "operational emergency" on Thursday, and required staff to provide doctors' notes for calling out sick. The Southwest Airlines Pilot Association, the airline's pilots' union, said 52% of pilots were rerouted on Thursday. Southwest decided to cancel more flights on Christmas Eve because crews and planes were out of position for their assignments or due for federally required rest, Watterson said. Southwest's COO Andrew Watterson outlined a host of challenges in a staff note on Saturday, including: unexpected fog in San Diego, a staffing shortage at its fuel vendor in Denver and additional overnighting aircraft at its Dallas Love Field Airport, planes positioned there to relieve staff in other cities grappling with frigid temperatures. Southwest Airlines was hit hard by the weather, canceling about a quarter of its flights from Wednesday through Saturday, according to FlightAware. Federal forecasters warned of dangerous road conditions from ice and low visibility. The Federal Aviation Administration said schedules peaked at 47,554 flights on Thursday, dropping to 30,875 on Saturday and just 27,997 on Sunday, Christmas Day.Īirlines are required to provide cash refunds to travelers who decide to scrap their trips altogether if carriers cancel their flights.įedEx and UPS warned holiday packages could arrive late due to the storms.Īirlines scrubbed about 5,600 flights on Friday alone, about a quarter of the schedule, when storms swept through cities from the Pacific Northwest to the East Coast, bringing life-threatening cold to many areas. In addition to delays, customers complained on social media about missing luggage.Īirlines and travelers were hard-pressed to find alternative flights before the holiday because planes were booked so full and schedules dropped sharply during the weekend. The bad weather and resulting flight disruptions upended the holiday of hundreds of thousands of people during what airlines expect to be one of the busiest periods since before the pandemic. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Safety Management Systems Find out about our systematic and structured approach to safety management as well as access to our online form for reporting a safety concern.Best Debt Consolidation Loans for Bad Credit.Planning & Design Interested in the master plan for future expansion and development of airports within our system? Everything you need to know is right here.Find the most recent requests and track your bid here. Bids & Requests The County Airport System always has projects in the works in need of partners.Reports Peruse reports and information on airport system issues.Environment Learn about our efforts to address noise and wildlife concerns.Arrive early and explore our museum worthy public art collection. Art Add a little culture to every travel experience. ![]() Stay up-to-date on the latest happenings at Sacramento International and always be the traveler in the know. Frequently Asked Questions From advertising opportunities at the airport to general information, find your answer here.Passenger Services Find information on services for passengers with disabilities, lost and found, amenities throughout the airport and our Tarmac Delay Plan here.Check out interactive maps of the terminals, roadways and parking. Looking like an expert traveler means knowing your way around.
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